Syncing Reservation Financials with an External Invoicing or Financial Reporting Solution

Introduction

The reservation object contains all the monies paid to the host for the stay, the fee breakdown, and how much has been received. This document explains how to extract and map these fees for reconciliation with your external invoicing or financial reporting solution. It breaks down the data into the following categories:

Available Endpoints

You can retrieve multiple reservations per request or a single reservation. See the complete examples section for suggested uses.

Method	Endpoint	Description
GET	/reservations	Search reservation. Use it to retrieve a collection of reservations.
GET	/reservations/{id}	Retrieve a single reservation.

Basic Reservation Details

This section highlights the fields that will provide you with the basic details of the guest stay.

Key Parameters

Path Parameter	Description	Example
`_id` _string	The primary key/identifier of the reservation.	`“6602c364237d5e3771d9fffa”`

Body Parameter	Description	Example
`_id` _string	The primary key/identifier of the reservation.	`“6602c364237d5e3771d9fffa”`
`confirmationCode` _string	The secondary identifier of the reservation.	`“GY-8ydrVnr8”`
`checkInDateLocalized` _{string (date)}	The start date (YYYY-MM-DD) of the reservation according to the location of the property	`“2024-03-29”`
`checkOutDateLocalized` _{string (date)}	The check-out date (YYYY-MM-DD) of the reservation according to the location of the property	`"2024-04-03"`
`source` _string	The source of the booking.	`“manual”`
`listing` _object	Identifying details about the property that was booked.	"listing": { "_id": "64f03f9094d741004fda977d", "prices": { "currency": "USD" }, "type": "SINGLE", "title": "API Docs Test2", "nickname": "API Docs2", "address": { "full": "Shlomo Ibn Gabirol St 69, Tel Aviv-Yafo, Israel" }, "timezone": "Asia/Jerusalem", "picture": { "thumbnail": "{url}" } }
`nightsCount` _number	The total number of nights booked.	`6`
`guestsCount` _number	The number of guests expected.	`2`
`guest` _object	The guest’s identifying details.	"guest": { "_id": "63b439fae1d5a71d15345236", "hometown": "Cincinatti", "fullName": "Steve Winward", "lastName": "Winward", "firstName": "Steve", "email": "[email protected]", "phone": "12015552369" },
`createdAt` _{string (date)}	The date and time the booking was created in Guesty.	`“2024-03-04T20:11:09.042Z”`
`confirmedAt` _{string (date)}	The date and time the reservations was confirmed in Guesty.	“2024-03-14T07:22:14.797Z”
`lastUpdatedAt` _{string (date)}	The date and time of the last action taken on the reservation.	`“2024-03-14T07:35:07.552Z”`
`canceledAt` _{string (date)}	When a booking is canceled, include this to return the date on which it happened.	`“YYYY-MM-DDTHh:mm:ss.sssZ”`

Table 1: Reservation Stay Details

Annotated Payload Excerpt

Annotated reservation details payload — Figure 1: Annotate Reservation Details

Reservation Financials

This section outlines the key parameters that will provide you with the guest invoice, payments, total payout, total collected, and balance due, as well as the tax definitions used to calculate the tax collected.

Key Parameters

Body Parameter	Description	Example
`atTimeOfConfirmation.taxes` _[object]	Contains the definition of the taxes applied to the reservation.	"atTimeOfConfirmation":{ "taxes":[ { "appliedOnFees":[ "AF", "CF" ], "appliedByDefaultOnChannels":[], "_id":"653a1f9678075351699f6275", "type":"CITY_TAX", "amount":5, "units":"PERCENTAGE", "quantifier":"PER_STAY", "appliedToAllFees":true, "isAppliedByDefault":false } ] },
`money.invoiceItems` _[object]	An array of guest invoice objects.	See the complete example that follows this table.
`money.hostPayout` _number	The total payout.	`1795`
`money.hostPayoutUsd` _number	The total payout in USD.	`1795`
`money.totalTaxes` _number	The total taxes collected.	`0`
`money.totalPaid` _number	The amount paid by the guest/collected by the host.	`1256.5`
`money.balanceDue` _number	The amount due to be paid/collected.	`538.5`
`money.hostServiceFee` _number	The commission taken by the booking channel.	`0`
`money.hostServiceFeeTax` _number	The tax paid on the commission.	`0`
`money. hostServiceFeeIncTax` _number	The channel commission paid inclusive of tax.	`0`

Table 2: Key Reservation Financials

You can retrieve more complete guest and property information by requesting each object from their respective endpoints.

Guest Invoice

The money.invoiceItems array contains the invoice line items. Guesty assigns each fee a category according to the following fields:

type
normalType
secondIdentifier (additional fees only)

Please refer to the following resources to reference and define each fee type:

Aggregate totals are provided through the fields: money.hostPayout, money,totalPaid, money.balanceDue.

Annotated Payload Excerpt

Annotated guest invoice payload — Figure 2: Annotated Guest Invoice

Tax Definitions

Guesty supports many different types of taxes and definitions. To retrieve the tax definitions used to calculate the tax on a direct reservation, include atTimeOfConfirmation.taxes and/or money.settingsSnapshot.taxes in your request.
Each definition contains:

The fees upon which a percentage-based tax is applied (appliedOnFees),
The tax type,
The amount, be it fixed or a percentage (indicated by the units field), and whether it is calculated per stay, per night, or per person per night, etc.

To learn more about Guesty's implementation of taxes, see our Help Center.

Annotated Payload Excerpt

Annotated Tax Definition — Figure 3: Annotate Tax Definition

Guest Payments

The following table lists the elements of the payment object that provide the basic details needed to recognize a payment, what was paid, when and whether it succeeded, failed, or is a future scheduled payment.

Key Parameters

Body Parameter	Description	Example
`money.payments.status` _string	The status of a payment. `SUCCEEDED` is a captured payment.	`“SUCCEEDED”`
`money.payments._id` _string	The primary identifier of a reservation payment object.	`"64bff5c28a615d0037b935af"`
`money.payments.amount` _number	The amount paid.	`560.43`
`money.payments.currency` _string	The currency of the transaction.	`“USD”`
`money.payments.paidAt` _{string (date)}	The date and time the payment was taken.	`“2023-07-25T16:41:55.061Z”`

Table 3: Key Payment Parameters

Annotated Payload Excerpt

In our example, there are two payments: One that was scheduled for collection, indicated by the PENDING status, and one that was collected, indicated by the SUCCEEDED status. You can also see the date that the payment was scheduled for (shouldBePaidAt) and the date on which it was collected (paidAt).

A payment will appear nested under the chargebacksData object if it is reversed.

Figure 4: Annotated Reservation Payment Array

Complete Payload Example

Single Reservation

Request

curl 'https://open-curl 'https://open-api.guesty.com/v1/reservations/65e62adbac3b7a0013f6c846?fields=money.invoiceItems%20money.hostPayout%20money.hostPayoutUsd%20money.totalTaxes%20money.totalPaid%20money.balanceDue%20money.hostServiceFee%20money.hostServiceFeeTax%20money.hostServiceFeeIncTax%20guest%20confirmationCode%20money.payments.status%20money.payments.paidAt%20money.payments.amount%20money.payments._id%20money.payments.currency%20atTimeOfConfirmation.taxes%20money.settingsSnapshot.taxes%20nightsCount%20checkInDateLocalized%20checkOutDateLocalized%20%20listing%20createdAt%20confirmedAt%20lastUpdatedAt%20guestsCount' \  
--header 'Authorization: Bearer {accessToken}

const myHeaders = new Headers();
myHeaders.append("Authorization", "Bearer {accessToken}");

const requestOptions = {
  method: "GET",
  headers: myHeaders,
  redirect: "manual"
};

fetch("https://open-curl https://open-api.guesty.com/v1/reservations/65e62adbac3b7a0013f6c846?fields=money.invoiceItems%20money.hostPayout%20money.hostPayoutUsd%20money.totalTaxes%20money.totalPaid%20money.balanceDue%20money.hostServiceFee%20money.hostServiceFeeTax%20money.hostServiceFeeIncTax%20guest%20confirmationCode%20money.payments.status%20money.payments.paidAt%20money.payments.amount%20money.payments._id%20money.payments.currency%20atTimeOfConfirmation.taxes%20money.settingsSnapshot.taxes%20nightsCount%20checkInDateLocalized%20checkOutDateLocalized%20%20listing%20createdAt%20confirmedAt%20lastUpdatedAt%20guestsCount \\  \n--header Authorization:", requestOptions)
  .then((response) => response.text())
  .then((result) => console.log(result))
  .catch((error) => console.error(error));

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://open-curl https//open-api.guesty.com/v1/reservations/65e62adbac3b7a0013f6c846?fields=money.invoiceItems%20money.hostPayout%20money.hostPayoutUsd%20money.totalTaxes%20money.totalPaid%20money.balanceDue%20money.hostServiceFee%20money.hostServiceFeeTax%20money.hostServiceFeeIncTax%20guest%20confirmationCode%20money.payments.status%20money.payments.paidAt%20money.payments.amount%20money.payments._id%20money.payments.currency%20atTimeOfConfirmation.taxes%20money.settingsSnapshot.taxes%20nightsCount%20checkInDateLocalized%20checkOutDateLocalized%20%20listing%20createdAt%20confirmedAt%20lastUpdatedAt%20guestsCount%20%5C%20%20%0A--header%20Authorization%3A',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => false,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Authorization: Bearer {accessToken}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

import http.client

conn = http.client.HTTPSConnection("open-curl https")
payload = ''
headers = {
  'Authorization': 'Bearer {accessToken}'
}
conn.request("GET", "//open-api.guesty.com/v1/reservations/65e62adbac3b7a0013f6c846?fields=money.invoiceItems%2520money.hostPayout%2520money.hostPayoutUsd%2520money.totalTaxes%2520money.totalPaid%2520money.balanceDue%2520money.hostServiceFee%2520money.hostServiceFeeTax%2520money.hostServiceFeeIncTax%2520guest%2520confirmationCode%2520money.payments.status%2520money.payments.paidAt%2520money.payments.amount%2520money.payments._id%2520money.payments.currency%2520atTimeOfConfirmation.taxes%2520money.settingsSnapshot.taxes%2520nightsCount%2520checkInDateLocalized%2520checkOutDateLocalized%2520%2520listing%2520createdAt%2520confirmedAt%2520lastUpdatedAt%2520guestsCount%20%5C%20%20%0A--header%20Authorization:", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))

Response

{
  "_id":"65e62adbac3b7a0013f6c846",
  "integration":{
    "_id":"62e17d4270f77500329c613a",
    "platform":"manual",
    "limitations":{
      "availableStatuses":[
        
      ]
    }
  },
  "atTimeOfConfirmation":{
    "taxes":[
      {
        "appliedOnFees":[
          "AF",
          "ADDITIONAL_BED",
          "AIR_CONDITIONING",
          "BABY_BED",
          "CAR_RENTAL",
          "CLEANING",
          "CF",
          "CLUB_CARD",
          "COMMUNITY",
          "CONCIERGE",
          "CREDIT_CARD_PROCESSING_FEE",
          "DAMAGE_WAIVER",
          "DEPOSIT",
          "EARLY_CHECK_IN",
          "EARLY_CHECKOUT",
          "ELECTRICITY",
          "FOOD",
          "HEATING",
          "HOUSEKEEPING",
          "INSURANCE",
          "INTERNET",
          "LATE_CHECK_IN",
          "LATE_CHECKOUT",
          "LAUNDRY",
          "LINENS",
          "MANAGEMENT",
          "OIL",
          "PARKING",
          "PET",
          "POOL",
          "POOL_HEATING",
          "RESORT",
          "SERVICE",
          "TOILETRIES",
          "TOUR",
          "TOWELS",
          "TRANSFER",
          "TRANSPORTATION",
          "WATER",
          "WOOD"
        ],
        "appliedByDefaultOnChannels":[
          
        ],
        "_id":"653a1f9678075351699f6275",
        "type":"CITY_TAX",
        "amount":5,
        "units":"PERCENTAGE",
        "quantifier":"PER_STAY",
        "appliedToAllFees":true,
        "isAppliedByDefault":false
      }
    ]
  },
  "listingId":"64f03f9094d741004fda977d",
  "checkInDateLocalized":"2024-03-20",
  "checkOutDateLocalized":"2024-03-26",
  "guestId":"63b439fae1d5a71d15345236",
  "accountId":"62a8a2be2e53190032102a6e",
  "guestsCount":2,
  "money":{
    "settingsSnapshot":{
      "taxes":[
        {
          "appliedOnFees":[
            "AF",
            "ADDITIONAL_BED",
            "AIR_CONDITIONING",
            "BABY_BED",
            "CAR_RENTAL",
            "CLEANING",
            "CF",
            "CLUB_CARD",
            "COMMUNITY",
            "CONCIERGE",
            "CREDIT_CARD_PROCESSING_FEE",
            "DAMAGE_WAIVER",
            "DEPOSIT",
            "EARLY_CHECK_IN",
            "EARLY_CHECKOUT",
            "ELECTRICITY",
            "FOOD",
            "HEATING",
            "HOUSEKEEPING",
            "INSURANCE",
            "INTERNET",
            "LATE_CHECK_IN",
            "LATE_CHECKOUT",
            "LAUNDRY",
            "LINENS",
            "MANAGEMENT",
            "OIL",
            "PARKING",
            "PET",
            "POOL",
            "POOL_HEATING",
            "RESORT",
            "SERVICE",
            "TOILETRIES",
            "TOUR",
            "TOWELS",
            "TRANSFER",
            "TRANSPORTATION",
            "WATER",
            "WOOD"
          ],
          "appliedByDefaultOnChannels":[
            
          ],
          "_id":"653a1f9678075351699f6275",
          "type":"CITY_TAX",
          "amount":5,
          "units":"PERCENTAGE",
          "quantifier":"PER_STAY",
          "appliedToAllFees":true,
          "isAppliedByDefault":false
        }
      ]
    },
    "invoiceItems":[
      {
        "_id":"65e62adc43b186000e76b45a",
        "title":"Accommodation fare",
        "amount":1446,
        "currency":"USD",
        "type":"ACCOMMODATION_FARE",
        "isLocked":true,
        "normalType":"AF",
        "refId":"4ec1da31-7be0-4b83-9ede-8a28ec031b36"
      },
      {
        "_id":"65e62adc43b186000e76b45b",
        "title":"Damage Waiver",
        "currency":"USD",
        "isLocked":true,
        "isAutoAdditionalFee":true,
        "type":"ADDITIONAL",
        "normalType":"AFE",
        "secondIdentifier":"DAMAGE_WAIVER",
        "amount":50,
        "refId":"4245d338-0f78-4bf9-a564-143acaf3a315",
        "baseAmount":50
      },
      {
        "_id":"65e62adc43b186000e76b45c",
        "title":"Early check in",
        "currency":"USD",
        "isLocked":true,
        "isAutoAdditionalFee":true,
        "type":"ADDITIONAL",
        "normalType":"AFE",
        "secondIdentifier":"EARLY_CHECK_IN",
        "amount":60,
        "refId":"76d6a071-fb72-4160-8f3b-7e36b541dfd8",
        "baseAmount":60
      },
      {
        "_id":"65e62adc43b186000e76b45d",
        "title":"Pet fee",
        "currency":"USD",
        "isLocked":true,
        "isAutoAdditionalFee":true,
        "type":"ADDITIONAL",
        "normalType":"AFE",
        "secondIdentifier":"PET",
        "amount":1000,
        "refId":"31cedd0a-9449-4529-8df4-fb3584cfc09b",
        "baseAmount":1000
      },
      {
        "_id":"65e62adc43b186000e76b45e",
        "title":"Resort Fee",
        "currency":"USD",
        "isLocked":true,
        "isAutoAdditionalFee":true,
        "type":"ADDITIONAL",
        "normalType":"AFE",
        "secondIdentifier":"RESORT",
        "amount":100,
        "refId":"e8f02376-7b9d-42bb-a412-bb21314d9f06",
        "baseAmount":100
      },
      {
        "_id":"6603e4a3926e68000e80f499",
        "title":"CITY_TAX",
        "amount":0.01,
        "currency":"USD",
        "isLocked":true,
        "isTax":true,
        "type":"TAX",
        "metadata":{
          "calculated":true
        },
        "normalType":"CT",
        "refId":"1b91fd59-0967-4346-9323-a1c77bfab82e",
        "baseAmount":132.8
      }
    ],
    "payments":[
      {
        "status":"PENDING",
        "_id":"65f2a5a6235df60012574af7",
        "chargebacksData":{
          "chargebacks":[
            
          ]
        },
        "shouldBePaidAt":"2024-03-14T07:22:14.797Z",
        "currency":"USD",
        "amount":796.8
      },
      {
        "status":"SUCCEEDED",
        "_id":"65f2a5a6235df60012574af8",
        "chargebacksData":{
          "chargebacks":[
            
          ]
        },
        "shouldBePaidAt":"2024-03-27T09:19:19.000Z",
        "currency":"USD",
        "amount":1859.21,
        "paidAt":"2024-03-27T09:19:19.000Z"
      }
    ],
    "currency":"USD",
    "hostServiceFee":0,
    "hostServiceFeeTax":0,
    "hostServiceFeeIncTax":0,
    "hostPayout":2656.01,
    "hostPayoutUsd":2656.01,
    "totalTaxes":0.01,
    "balanceDue":796.8,
    "totalPaid":1859.21
  },
  "confirmationCode":"LZBp1GKnW",
  "nightsCount":6,
  "createdAt":"2024-03-04T20:11:09.042Z",
  "lastUpdatedAt":"2024-03-27T09:19:31.935Z",
  "guest":{
    "_id":"63b439fae1d5a71d15345236",
    "hometown":"Cincinatti",
    "fullName":"Steve Winward",
    "lastName":"Winward",
    "firstName":"Steve",
    "email":"[email protected]",
    "phone":"12015552369"
  },
  "listing":{
    "_id":"64f03f9094d741004fda977d",
    "prices":{
      "currency":"USD"
    },
    "type":"SINGLE",
    "title":"API Docs Test2",
    "nickname":"API Docs2",
    "address":{
      "full":"Shlomo Ibn Gabirol St 69, Tel Aviv-Yafo, Israel"
    },
    "timezone":"Asia/Jerusalem",
    "picture":{
      "thumbnail":"https://assets.guesty.com/image/upload/c_fit,h_200/v1697532077/production/62a8a2be2e53190032102a6e/buufzhme6pnzgzzyndfp.jpg"
    }
  },
  "confirmedAt":"2024-03-14T07:22:14.797Z"
}

Multiple Reservations

You can use the same field selection as in the previous example. Implement pagination and be sure to sort by the createdAt date to ensure you retrieve all the reservations in the collection.

Request

curl 'https://open-api.guesty.com/v1/reservations?fields=money.invoiceItems%20money.hostPayout%20money.hostPayoutUsd%20money.totalTaxes%20money.totalPaid%20money.balanceDue%20money.hostServiceFee%20money.hostServiceFeeTax%20money.hostServiceFeeIncTax%20guest%20confirmationCode%20money.payments.status%20money.payments.paidAt%20money.payments.amount%20money.payments._id%20money.payments.currency%20atTimeOfConfirmation.taxes%20money.settingsSnapshot.taxes%20nightsCount%20checkInDateLocalized%20checkOutDateLocalized%20%20listing%20createdAt%20confirmedAt%20lastUpdatedAt%20guestsCount&skip=0&limit=25&sort=-createdAt' \  
--header 'Authorization: Bearer {accessToken}

const myHeaders = new Headers();
myHeaders.append("Authorization", "Bearer {accessToken}");
myHeaders.append("Cookie", "JSESSIONID=4D54B67DEEB391EFC3520B0D393F7E4A");

const requestOptions = {
  method: "GET",
  headers: myHeaders,
  redirect: "manual"
};

fetch("https://open-api.guesty.com/v1/reservations?fields=money.invoiceItems%20money.hostPayout%20money.hostPayoutUsd%20money.totalTaxes%20money.totalPaid%20money.balanceDue%20money.hostServiceFee%20money.hostServiceFeeTax%20money.hostServiceFeeIncTax%20guest%20confirmationCode%20money.payments.status%20money.payments.paidAt%20money.payments.amount%20money.payments._id%20money.payments.currency%20atTimeOfConfirmation.taxes%20money.settingsSnapshot.taxes%20nightsCount%20checkInDateLocalized%20checkOutDateLocalized%20%20listing%20createdAt%20confirmedAt%20lastUpdatedAt%20guestsCount&skip=0&limit=25&sort=-createdAt", requestOptions)
  .then((response) => response.text())
  .then((result) => console.log(result))
  .catch((error) => console.error(error));

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://open-api.guesty.com/v1/reservations?fields=money.invoiceItems%20money.hostPayout%20money.hostPayoutUsd%20money.totalTaxes%20money.totalPaid%20money.balanceDue%20money.hostServiceFee%20money.hostServiceFeeTax%20money.hostServiceFeeIncTax%20guest%20confirmationCode%20money.payments.status%20money.payments.paidAt%20money.payments.amount%20money.payments._id%20money.payments.currency%20atTimeOfConfirmation.taxes%20money.settingsSnapshot.taxes%20nightsCount%20checkInDateLocalized%20checkOutDateLocalized%20%20listing%20createdAt%20confirmedAt%20lastUpdatedAt%20guestsCount&skip=0&limit=25&sort=-createdAt',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => false,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Authorization: Bearer {accessToken}',
    'Cookie: JSESSIONID=4D54B67DEEB391EFC3520B0D393F7E4A'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

import http.client

conn = http.client.HTTPSConnection("open-api.guesty.com")
payload = ''
headers = {
  'Authorization': 'Bearer {accessToken}',
  'Cookie': 'JSESSIONID=4D54B67DEEB391EFC3520B0D393F7E4A'
}
conn.request("GET", "/v1/reservations?fields=money.invoiceItems%2520money.hostPayout%2520money.hostPayoutUsd%2520money.totalTaxes%2520money.totalPaid%2520money.balanceDue%2520money.hostServiceFee%2520money.hostServiceFeeTax%2520money.hostServiceFeeIncTax%2520guest%2520confirmationCode%2520money.payments.status%2520money.payments.paidAt%2520money.payments.amount%2520money.payments._id%2520money.payments.currency%2520atTimeOfConfirmation.taxes%2520money.settingsSnapshot.taxes%2520nightsCount%2520checkInDateLocalized%2520checkOutDateLocalized%2520%2520listing%2520createdAt%2520confirmedAt%2520lastUpdatedAt%2520guestsCount&skip=0&limit=25&sort=-createdAt", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))

To restrict the response to confirmed reservations within a specific month, you can add a filter query, such as:

filters=[{"operator": "$between", "field": "checkOutDateLocalized", "context": "now", "from": "2024-02-01", "to":"2024-02-29"}, {"operator": "$eq", "field": "status", "value": "confirmed"}]

Reservation Price Adjustments

At Reservation Creation

When making direct reservations through your Guesty dashboard or the Open API, you can specify custom fees that override the property and rate plan defaults.

Booking channel reservations will use the rate plans and taxes set up on their extranet. Some information will be synced from Guesty, while others may only be found on the channel. For more information, please visit our Help Center.

After Reservation Creation

After creating the reservation, you can adjust or discount the accommodation fare and add an invoice item. For non-editable fees such as taxes, contact Customer Experience for assistance.

Webhooks

Subscribe to Guesty's reservation and payment webhooks to receive proactive notification upon receipt of new reservations, alterations to existing ones, and failed payments.